If you forgot your password and are having trouble logging in, simply click here to send a password reset link to your email. Follow that link to choose a new password. If you continue to have trouble, contact Customer Support and we'd be happy to help you out!
When encountering issues creating an account, we recommend the following suggestions: 1. Try creating your account with Google Chrome or Firefox. Be sure it is the most updated version. 2. Try creating your account from another location (e.g. Home, Work). 3. Turn off all Ad Blocking software and ensure you are not behind a firewall. 4. Try using a mobile device. 5. Try clearing your cache/cookies If this doesn't do the trick, don't hesitate to contact our Support team through the above link for further assistance. We're always happy to help!
To unsubscribe from our deal emails. Here are step-by-step instructions: Scroll to the bottom of a deal email and click Unsubscribe A page will open to verify your email address; click Unsubscribe from all deal emails Next, you'll see a confirmation page that you've been successfully unsubscribed
Account Changes You can absolutely change your account info, whether it be your shipping information, your email address or the name on your account. When you log in to your account from the store homepage, you can click on your name in the upper right corner, and click on the "Profile" option to navigate to change your profile, account or purchase information. Purchase: Shipping Changes You can also change the shipping address on your order through the account settings menu. Once you place an order through one of our stores, we try our best to set your items to ship as soon as we can. This means that often, you are not able to change the shipping information for your order because the vendor has already shipped your item. As a rule of thumb, order shipping can typically be updated on the same day as order date, though it may be possible that your item has already shipped.
You can find the most updated information on your shipment on the Purchases page of your account. That being said, shipping times vary depending on the item. To get an estimate on when your order will ship, check the TERMS section of the item's page before you place an order. As soon as the order ships, you will get an email with tracking information. If it's been more than the allotted shipping time for your order, feel free to reach out via the "Contact Us" link found at the bottom of this page!
Tracking information is sent via email as soon as your package ships. This email will contain everything you need to track your purchase. Keep in mind, the order could be processing a few days before it ships! We don't recommend contacting customer support until it's been longer than the estimated shipping time. To find out the estimated shipping time for your order, read the TERMS section of the item page, or go to the Purchases section of your account and click on the order. If it's been longer than the estimated shipping time and you still haven't received your order, please reach out via the "Contact Us" link found at the bottom of this page. We're happy to help!
You can change your shipping address after you place an order as long as the item has not shipped. Typically, you can only do this the same day an order was placed because items are shipped as fast as possible. If an item has already been processed for shipping, you will not be able to change the address. To update your shipping address: 1. Log into your account 2. Hover your mouse over your name at the top-right corner of the site 3. Click Purchases from the drop-down menu 4. Click on Details next to the purchase
Delivery Times Our products are sent to you from all around the globe. This means they may depart from various locations and/or arrive to you in separate packages. Delivery times can vary. Estimated delivery dates are listed for each product on the sale page under “Shipping”, and can be found on the Order Confirmation as well as your purchase detail page. Shipping and Handling fees support the coordination and integration of all operations. A Shipping and Handling fee is applied for each item purchased. The cost may vary depending on the item and shipping locations. Shipping and Handing fees for international delivery vary by product, and can often be higher than Nigeria fees. Tracking & Notifications We will send you an email with your tracking information once it is available. You can also check your item’s tracking information on your Purchase page.
If you received your product and believe it to be defective, or it arrives damaged, don't worry - we will get you taken care of by offering you a replacement. Simply contact via the "Submit a Request" link found at the bottom of this page within 7 days of your purchase's delivery date. Include your order number and any photo evidence you may have showing the damage or defect. We're happy to help out! IMPORTANT: We require physical evidence for any return/replacement requests, so please include this information in your initial email. This will help our team expedite the process, so we can send you a new, working product as soon as possible.
Under your Purchase page select the order. If the item is still within the return window you can click on the “NEED TO RETURN THIS ITEM” link. 1.Navigate to your “Purchases” tab and scroll to your item to initiate a return. Note, you will need to go through the flow for each individual item ordered. I.e. if you order a quantity of two, and you want to return both units, you will need to go through the flow twice to return both items. 2. Once in the Return Order view, select the appropriate reason for your return, 3. Add any additional comments (optional), and select RETURN ITEM, to complete your cancellation request. Please note, the cost of shipping will be deducted from the refund, this amount will be noted before you complete the request to return. Please see details on how to mail back the items. If the item no longer qualifies for a return it will say "Why can't I return this?" *Please note that each individual item must be returned in separate packaging with its own return label.
Steps to return your order: 1. Download and print your return shipping label(s). •If you are returning multiple items please be sure to match the correct label with the correct item. •NOTE, if you are mailing back an item with multiple quantities you must mail each item separately (using all labels received), otherwise you will not receive a complete refund. •To ensure you are shipping the right item back to the right location, you can match the RETURN TRACKING # (found below "Return Status" on your Purchases page) to the right item(s). 2. Package the item securely with all of the contents that it came with, and place the label on the outside of your box. 3. Drop off the package at your nearest USPS location. 4. Once the item is received & inspected by the vendor you will be issued a refund within 3-5 business days. Please allow 5-7 business days for the payment to post to your account. NOTE, you only have 7 days to ship back your items once you receive your return shipping label, otherwise, your return labels will be voided. If you decide to keep your items then there is nothing further you need to do! You can view the status, shipment tracking, and license information for all of your purchases.
You can return any physical item within 7 days of the date of shipment. Returns are only accepted for items shipped to any address within Nigeria. When an item is returnable, you will see “NEED TO RETURN THIS ITEM?” under your order details, found on your Purchases page.
A general decline on your card can come from a number of things, like an expired card, insufficient funds or your bank preventing a charge until you verify you intended to make the transaction yourself. As a heads up, we cannot accept most prepaid cards, as there is no billing address tied to it. Here are some steps you can take before calling your bank: •Double check you're using the billing address your bank has on file •Log out, clear your browser cache and try entering your card information again •Try attaching your card to a free www.paypal.com account and check out using PayPal. If you're still not able to check out, please try calling your bank and let them know to allow the transaction from www.bnn.ng to go through. (They may be preventing the transaction since your card isn't present when you're checking out.) If your bank says the charge should be going through, please contact a Support Hero by accessing the "Contact Us" link at the bottom of this page. We'd be happy to look into this further!
Terms and Conditions Of Other Coupons & Promotions: 1. Unless otherwise stated, discounts apply to full price, live sales only. 2. Not valid on past purchases. 3. Cannot be combined with other discount offers or store credits. 4.Only one coupon/credit is allowed per order. 5.All promotional details are found in the footer of the marketing email. 6.Welcome Coupon is only valid towards 10% off your first purchase and is sent via email upon creating a new account. *Please note that exclusions still may apply. How To Redeem Your Coupon 1.Add an item to the shopping cart. 2.Look for the text link that says 'Promo Code?' on the checkout page above the payment breakdown. 3.Enter your code into the box and press 'submit'. **NOTE: Promo Code cannot be added if a store credit has already been selected to be applied.
Unfortunately, we do not have the ability to edit/add company or VAT info to an invoice after the purchase is made. However, you can locate your receipt by doing the following: 1) Sign into our main site using the email and password you used when purchasing your product. 2) Click on "My Account" in the top-right of the site. 3) Click on "Purchases" in the drop-down menu. 4) Here you will find your purchases. Click "View Receipt" to view the invoice for any purchase. If you have any further questions, feel free to reach out via the "Contact Us" link found at the bottom of this page, and we will gladly send over a copy of your receipt!
You can cancel your purchase the same day you place the order, as long as it is before midnight. Your item will have the “NEED TO CANCEL THIS ITEM” button if this is still available. Follow this 4 simple steps to cancel your purchase 1. Navigate to your “Purchases” tab and scroll to your item to initiate a cancellation. Note, you will need to go through the flow for each individual item ordered. I.e. if you order a quantity of two, and you want to cancel both units, you will need to go through the flow twice to return both items. 2. Once in the Cancel Order view, select the appropriate reason for your cancellation, 3. Add any additional comments (optional), and select CANCEL ITEM, to complete your cancellation request. 4. A refund credit will post to your original payment method used to make this purchase. Please allow 5-7 business days for the payment to post to your account.
Every once in a while, orders can get stuck or lost in transit. If this happens, don't worry, we'll get you taken care of! On the other hand, when tracking information hasn't shown progress in several days, many people think their order is stuck or lost, when it isn't. It's important to understand that during the tracking process, orders can sometimes be in the same phase for up to a week without making any updates. This doesn't always mean the order is lost. During the shipping process, orders are handed over to different processing and sorting centers. When a package arrives at a new sorting facility, it can sometimes stay there for several days before moving to the next phase. We recommend customers wait a week or so before checking with Customer Support. Either way, we will be sure to work with you until your shipment is received, even if that means shipping it again!
If you purchased a deal and you can't find it in your purchases, then you probably have multiple accounts! Often times, users accidentally create multiple accounts and make purchases on each of them. Try logging in with another email address. Many people link their account to their Facebook, so try logging in with that email, as well. If you continue to have trouble locating a purchase, contact our team through the "Contact Us" link found at the Bottom of this page. We'll be happy to help!
If you received your product and believe it to be defective, or it arrives damaged, don't worry - we will get you taken care of by offering you a replacement. Simply contact via the "Submit a Request" link found at the top of this page within 30 days of your purchase's delivery date. Include your order number and any photo evidence you may have showing the damage or defect. We're happy to help out! IMPORTANT: We require physical evidence for any return/replacement requests, so please include this information in your initial email. This will help our team expedite the process, so we can send you a new, working product as soon as possible.